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Terms and conditions of use



We are pleased to welcome you to our website www.lafortuneplc.com for orders from our appropriate section (hereinafter referred to as the "Site"). We endeavour to ensure to the best of our ability that the information on this Site is accurate and up to date and we reserve the right to correct the content at any time without notice.

We decline all responsibility :

- any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the Site,

- and more generally for any damage, direct or indirect, whatever the causes, origins, nature or consequences, caused as a result of access by any person to the Site, or the impossibility of accessing it, the use of the Site and/or the credit given to any information coming directly or indirectly from the latter.

These general terms and conditions of sale govern exclusively the sale of products offered on the Site. They are systematically accessible on this Site by the buyer at the time of the registration of the order. We invite you to consult the description of each product to know its characteristics.

Consequently, the fact of placing an order implies the buyer's adherence to these general terms and conditions of sale to the exclusion of all other terms and conditions present in prospectuses, catalogues issued by the seller and in particular those in force in the La Fortune PLC sales outlets, as these terms and conditions have only an indicative value.

The sale of products on this site is exclusively reserved for the final consumer, i.e. any natural person not acting in the capacity of a trader and having the legal capacity to contract. Consequently, orders from professionals will not be honoured by La Fortune PLC. In this respect, La Fortune PLC reserves the right to cancel any order of an abnormal nature, such as an order for quantities of products exceeding the normal needs of a consumer or an abnormal flow of orders to the same billing and/or delivery address.

Site Editor


La Fortune PLC - Customer Service La Fortune PLC  

- Yaoundé-Cameroon

- Bp: 15935 yaoundé

- Tel: (+237) 222229549 / 679 506 884

Director of publication:

e-mail: contact@lafortuneplc.com

For your requests by e-mail intended for our Customer Service and to enable us to process them as efficiently as possible, we ask you to contact us by clicking here.

Website host

This site is hosted by InterServer USA:


Data protection

La Fortune PLC would like to remind you of its commitment to scrupulously respect the trust you place in it and to apply the laws in force relating to "information technology, files and freedoms".

In accordance with the law relating to "data processing, files and freedoms", you have the right to access, rectify and delete data concerning you, which you can exercise by writing to us using our online form (click here) or by post to La Fortune Customer Service, stating your surname, first name, full address and any customer number.

Through us you may receive offers from other companies or be informed of our offers by telephone, mail, e-mail or SMS. If you do not wish to receive such offers, please write to us using our online form or by mail to La Fortune PLC Customer Service, stating your full name, address and customer number. If you wish, you can also benefit from our partners' offers by e-mail or SMS.


To contact our webmaster, click here.


Customer service & E-MAIL

For any information, question or advice, our Customer Service is at your disposal:


La Fortune PLC - Customer Service La Fortune PLC  

- Yaoundé-Cameroon

- Bp: 15935 yaoundé

- Tel: (+237) 222229549 / 679 506 884




- Tel: (+237) 679 737 471

 (Service & call) Monday to Friday from 8:00 to 18:00 and Saturday from 8:00 to 17:00.


Offers and prices


Promotional offers are only valid for the duration of the offer in question. Our promotional offers by post and e-mail are only valid once per customer.

In particular, any price reductions we may offer are always calculated on the basis of the price list in our current annual catalogue.

Products marked NEW are offered at a promotional introductory price.

We do not display prices online and our prices are available in shop.

The language of this contract is French and English. In case of dispute, the Cameroonian courts shall have exclusive jurisdiction.


Modification of the general conditions of sale

In view of the possible evolution of the Site, La Fortune PLC reserves the right to adapt or modify the present general terms and conditions of sale at any time. The new general terms and conditions of sale shall, where applicable, be brought to the attention of the client by online modification and shall only apply to sales made after the modification.

Products are only collected from our sales outlets.


Prohibition of off-network sales

Our products are intended to be sold only in our distribution networks. Consequently, it is forbidden to sell, buy or receive our products as gifts for the purpose of resale outside our networks, particularly on Internet sites.

The order

The different steps to follow to order are the following: You select the item(s) of your choice and add them to the shopping cart; you can check the contents of your cart at any time. You identify yourself (e-mail and password). If you are a new customer, you must create an account and identify yourself by entering a valid e-mail address and a password (personal and confidential) which you will use later to identify yourself on the site. You choose your delivery point, you validate it, then the methods of payment among those which are proposed to you, which you validate in their turn.

When you validate your order, you declare that you accept all of these general terms and conditions of sale. Your order is then processed by our Customer Service. As soon as your order is registered, a detailed acknowledgement of receipt will be sent to your e-mail address. This acknowledgement of receipt summarises all the elements that make up your order.

However, you can order by telephone (+237) 679 737 471

Monday to Friday from 8am to 8pm and Saturday from 8am to 7pm or by using your paper order form.

You agree that our order registration systems are proof of the nature and date of the agreement.

However, we reserve the right to cancel any order from a customer with whom there is a payment arrears or a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.


Product availability

Our offers of products proposed on the Site are valid only within the limits of available stocks. If a product is not available after you have placed your order, we undertake to inform you of this within 7 days and to indicate the waiting period for receipt of this product. If you wish, you can ask for the cancellation (refund by cheque or cash within 15 days) or the exchange of your order by calling us at (+237) 679 737 471, from Monday to Friday from 8:00 am to 8:00 pm and Saturday from 8:00 am to 7:00 pm or by contacting us by e-mail. If the product is not available, we can send you a similar product of equivalent commercial value; if this product is not suitable, you can refuse it and we will refund you.



Payment for your purchases on the Site is currently made via Orange Money, MTN Money, at the point of sale and on delivery.

You will be notified of any improvements to these arrangements in due course.



The products are delivered all over Cameroon.

Delivery to a point of withdrawal: (service not valid for orders made from the mobile site)

- Delivery to one of the distributor points.

Respect for man and nature

For your comfort, our facial care products are guaranteed hypoallergenic and all our products are laboratory tested.



The products offered are in accordance with the Cameroonian legislation in force.


Intellectual property

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, trademarks, designs, models, logos, graphics, etc. found on this Site as well as their compilation are the exclusive property of La Fortune PLC or its suppliers, the latter not granting any licence or any other right than that of consulting the Site.

The reproduction or use of all or part of these elements is only authorised for the exclusive purpose of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes an infringement and is punishable under the Intellectual Property Code, unless prior written authorisation is obtained from La Fortune PLC.


Applicable texts / Jurisdiction

This contract is subject to Cameroonian law. The conditions of sale corresponding to the offers proposed on this site, which is aimed at consumers buying in Cameroon, are in fact exclusively subject to the protective provisions for consumers applicable in Cameroon.